Privacy Policy
This privacy policy explains how Simone’s Kitchen collects, uses, and protects your personal data when you visit our website (simoneskitchen.com), make a reservation, book a stay, place a webshop order, or otherwise interact with us.
We take your privacy seriously and comply with the EU General Data Protection Regulation (GDPR) and the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.
1. Who we are
“Simone’s Kitchen” is a shared trading brand operated by two related Belgian legal entities at the same address:
Simone’s Kitchen BV — Belgian limited company
Enterprise / VAT number: BE 0649.403.122
Operates the bed & breakfast.
Good Food Institute VZW — Belgian non-profit (vereniging zonder winstoogmerk)
Enterprise / VAT number: BE 0690.887.745
Operates the restaurant, the webshop, and the cooking training programme.
Shared address: Breughelstraat 32, 2018 Antwerpen, Belgium
Email: s@simoneskitchen.com
Phone: +32 472 19 16 14
Each entity acts as data controller for the services it operates. For all GDPR-related requests, you may contact either entity at the email or postal address above — we will route your request to the correct controller internally.
2. What personal data we collect
We collect only the data necessary to deliver the service you have requested.
Restaurant reservations
Name, email address, phone number, party size, date and time of reservation, and any dietary or accessibility notes you choose to share.
Bed & breakfast bookings
Name, email address, phone number, postal address, dates of stay, number of guests, and (where required by Belgian law) identification details for guest registration with the local authorities.
Webshop pickup orders
Name, email address, phone number, order content, and pickup date.
Email and phone enquiries
Whatever information you choose to include in your message.
Website usage data
When you visit simoneskitchen.com, our hosting provider and analytics tools may automatically log technical information such as your IP address, browser type, device type, referring page, and pages viewed.
We do not knowingly collect data from children under 16. We do not collect special categories of personal data (health, ethnicity, religion, etc.) except where you voluntarily share dietary or allergy information needed to deliver your meal safely.
3. Why we collect it (legal basis)
| Purpose | Legal basis under GDPR |
|---|---|
| Confirming and managing your reservation, booking, or order | Performance of a contract (Art. 6(1)(b)) |
| Sending transactional emails (confirmations, reminders, amendments, cancellations) | Performance of a contract (Art. 6(1)(b)) |
| Guest registration with local authorities (B&B only) | Legal obligation (Art. 6(1)(c)) |
| Accounting and tax records | Legal obligation (Art. 6(1)(c)) |
| Responding to enquiries you send us | Legitimate interest (Art. 6(1)(f)) |
| Website analytics, security, and performance | Legitimate interest (Art. 6(1)(f)) |
| Marketing communications (if you opt in) | Consent (Art. 6(1)(a)) |
| Dietary and allergy information you share | Consent (Art. 9(2)(a)) |
You may withdraw consent at any time by contacting s@simoneskitchen.com.
4. How long we keep it
- Reservation and order data: kept for 12 months after the date of service for customer service and dispute resolution, then deleted or anonymised.
- Accounting records: kept for 7 years as required by Belgian tax law.
- B&B guest registration data: kept for the legally required period under Flemish tourist accommodation regulations.
- Email correspondence: kept for as long as needed to handle your enquiry, plus a reasonable archival period.
- Website analytics: retained in aggregated form; individual session data is not retained beyond what our analytics provider’s default retention allows.
5. Who we share it with
We do not sell your personal data. We do not share it with third parties for their own marketing purposes.
We share data only with the service providers that help us deliver our services (“processors”), each bound by a data processing agreement:
| Service | Purpose | Data location |
|---|---|---|
| Supabase | Database hosting for reservations and orders | EU region (Frankfurt) |
| Resend | Sending transactional confirmation and reminder emails | EU / US (Standard Contractual Clauses in place) |
| Lighthouse (MyLighthouse) | Third-party booking engine for B&B reservations | EU |
| Stripe | Payment processing for any online payments | EU / US (Standard Contractual Clauses; PCI-DSS compliant) |
| WordPress / our website host | Hosting simoneskitchen.com | EU |
| Google (Workspace, Analytics, Ads) | Business email, website analytics, advertising measurement | EU / US (Standard Contractual Clauses and EU-US Data Privacy Framework) |
Where data is transferred outside the European Economic Area, we ensure an adequate level of protection through Standard Contractual Clauses or equivalent safeguards.
We may also disclose data to public authorities where legally required (e.g. tax authorities, food safety inspectors, or in response to a valid court order).
6. How we protect your data
- All website traffic is encrypted using HTTPS/TLS.
- Reservation and order data is stored in EU-hosted databases with access restricted to authorised staff using individual credentials.
- Payment card details are processed directly by Stripe and are never stored on our servers.
- We apply the principle of data minimisation: we collect only what is strictly necessary.
- Staff with access to personal data are bound by confidentiality obligations.
No system is perfectly secure. If a personal data breach is likely to result in a high risk to your rights and freedoms, we will notify you and the Belgian Data Protection Authority as required under Articles 33 and 34 GDPR.
7. Your rights
Under GDPR you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure (“right to be forgotten”) — ask us to delete your data, subject to legal retention requirements.
- Restriction — ask us to limit how we use your data.
- Portability — receive your data in a machine-readable format.
- Objection — object to processing based on legitimate interest, including direct marketing.
- Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior lawful processing.
To exercise any of these rights, email s@simoneskitchen.com or write to us at Breughelstraat 32, 2018 Antwerpen. We will respond within one month.
You also have the right to lodge a complaint with the Belgian Data Protection Authority:
Gegevensbeschermingsautoriteit / Autorité de protection des données
Drukpersstraat 35, 1000 Brussels
+32 (0)2 274 48 00 · contact@apd-gba.be
8. Cookies and similar technologies
Our website uses cookies and similar technologies to:
- Make the website function correctly (essential cookies — always active).
- Measure how visitors use the site so we can improve it (analytics cookies — only with consent).
- Measure the effectiveness of our online advertising (advertising cookies — only with consent).
You can manage your cookie preferences at any time through the cookie banner on our site or through your browser settings. Blocking essential cookies may prevent certain parts of the website from working.
For more detail on the specific cookies in use, please see our cookie banner.
9. Marketing communications
We will only send you marketing emails if you have explicitly opted in. Every marketing email includes an unsubscribe link, and you may also opt out at any time by emailing s@simoneskitchen.com.
Transactional emails (booking confirmations, reminders, cancellation notices) are sent on the basis of contract performance and do not require separate consent — but you may request that we contact you only by phone instead if you prefer.
10. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when it was last revised. Material changes will be highlighted on our website.
11. Contact
Simone’s Kitchen
Breughelstraat 32, 2018 Antwerpen, Belgium
Email: s@simoneskitchen.com
Phone: +32 472 19 16 14